Refund & Replacement Policy

Last Updated: 11/30/2025

At PremiumCity, we aim to deliver reliable and high-quality digital services including streaming accounts, VPN subscriptions, gift cards, and software access. Because our products are digital and instantly accessible, special conditions apply to refunds and replacements.

1) Eligibility for Refunds

A refund may be approved only if:

• ✔ The product was paid for but not delivered.
• ✔ The product was delivered but cannot be used, and we are unable to provide a working replacement.

If the product was successfully delivered and working, no refund will be provided.

2) Replacement Policy (Digital Accounts)

If a purchased account stops working during the purchased validity period, we will provide a free replacement.

Replacement is provided only if stock is available. If no replacement is available, a refund may be granted.

3) Required Proof

To request a refund or replacement, you must provide:

• A: Screenshot of payment receipt / top-up proof
• D: Order ID + Email used during purchase

4) Refund Method

Refunds will be processed using the same method the customer used whenever possible.

Example:

• Bank transfer → refunded to same bank account
• Wave/KPay/KBZPay → refunded to same phone number
• Crypto → refunded to same wallet address

5) Non-Refundable Situations

Refunds do not apply to:

• Wrong purchase decision or change of mind
• Customer unable to use product due to device/location restrictions
• Account banned or restricted due to misuse or sharing credentials
• Violation of platform Terms of Service

6) Security Requirements

To stay eligible for replacement:

• Do not modify account password, profiles, or settings
• Do not share or resell access
• Do not exceed allowed number of streams/profiles

7) Contact Support

To request a refund or replacement, contact our support:

• 📩 Email: [email protected]
• 💬 Telegram: @premiumcity_support
• 📱 Viber: +95 XXXXXXXX

Thank you for choosing PremiumCity.